New Jersey officers acquired simply over 18,000 complete client complaints final yr, in accordance with a launch Monday from the state’s Division of Client Affairs.
Complaints concerning motor autos and gross sales topped the record final yr, with 2,514 submitted to the state, the division mentioned. These instances included predatory towing, automotive repairs, automotive gross sales and auto elements pricing.
Final yr, the state reached “important” settlements with 9 dealerships throughout the state totaling $650,000.
In keeping with the announcement, the dealerships’ alleged violations embody:
• Failing to record prior accidents, injury and repairs made to autos.• Failing to honor the marketed value of a used automotive.• Charging extreme automobile preparation charges.• Failing to reveal the complete sale value of a motorized vehicle.• Misleading promoting.
In second place behind vehicles had been contractors and residential enchancment, with 2,310 complaints, adopted by main home equipment, with 1,080 complaints final yr, state officers mentioned.
Different main complaints within the high 10 embody “web gross sales, medical care, shifting and storage, skilled and occupational providers, shops, credit score and at last gasoline.”
However these first three classes — vehicles, contractors and residential enhancements, and main home equipment — made up 65% of complaints within the high 10.
“The Division of Client Affairs is an important a part of the on a regular basis lives of New Jersey residents by imposing client safety legal guidelines and educating the general public to keep away from fraud,” mentioned Legal professional Basic Matthew Platkin, whose workplace oversees the division. “Client complaints alert DCA on who’s violating these legal guidelines and what patterns of fraud are rising within the market.”
Tips on how to register a criticism
The division’s Workplace of Client Safety usually receives over 1,000 new complaints a month by means of its on-line portal. Company workers members obtain the criticism to find out whether or not the difficulty violates state regulation and warrants a follow-up.
Complaints could be filed by calling 800-242-5846 or 973-504-6200, or by submitting a criticism on-line.