CARS Govt Outlook 2023: Costa Haitas

CARS reached out to leaders within the automotive restore and repair sector of the automotive aftermarket to ask them about their ideas concerning the business over the subsequent 12 months: How will this yr be completely different, what is going to drive change and what would be the largest problem. We’ll current their solutions in alphabetical order over the approaching weeks…

You may view the total function within the February 2023 subject.

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Costa Haitas, President, The Mufflerman

We stay to have a optimistic outlook for restore retailers in 2023. Sadly, it continues to echo comparable challenges which have existed in the previous few years however now with the addition of inflationary pressures within the financial system.

Even with these unfavourable situations current, restore centres are right here to serve prospects as an important various to buying a brand new or used automobile. We proceed to see the typical age of autos coming into our restore centres rising older and that equates to a larger demand for our providers. That’s the place we see the best alternative for automotive restore retailers.

The largest driver of change within the subsequent 12 months would be the continued rising prices to function our companies. Lots of our working bills have elevated, and now’s the time to essentially concentrate on each the fee and income sides of your retailers and implement methods to guard your monetary efficiency.

One of many largest challenges in 2023 will likely be worker retention and recruitment. Price of dwelling continues to develop and so does the scarcity of expert labour in our commerce. It could be time to evaluate your compensation plans and guarantee they’re consistent with your native competitors. Additionally, concentrate on constructing an atmosphere of progress on your workers. Providing coaching and mentorship applications can actually assist in retaining and rising a stable group.